Shipping & Returns

Shipping and Delivery

 

ORDER PROCESSING:

Please allow 24-48 hours to process your order. Orders ship Monday through Friday excluding Holidays. Items ordered together may ship separately. Expect an email within that time to let you know your order is on the way!

CHANGING OR CANCELING AN ORDER:

If after placing your order you realize that you need to cancel or make a change to your order, please call us immediately at 802-422-8600. There is no guarantee that when you call, your order will still be in our processing department, as it may have already gone out. We will do our best to help. We reserve the right to ship or not ship any product at any time for whatever reason.


STORE PICKUP: 

Killington: 1842 Killington Road, Killington VT 05751 (802-422-8600)

Okemo: 57 Pond Street, Ludlow VT 05149 (802-228-5444)


Orders can be picked up daily, during open hours. Due to the nature of our business, items you order may not be available for immediate pick up. You will be contacted via phone or email when selecting in store pick up and given a time estimate for availability of your items. An email will be sent when your order is ready for pickup.


DOMESTIC SHIPPING RATES AND ESTIMATES:

Shipping charges for your order will be calculated and displayed at checkout. We use dynamic pricing based on package weight and box dimensions. The actual delivery times may be subject to factors beyond our control such as the duration of your response to our request for additional credit card verification, adverse weather conditions, and other carrier delays. If you are still undecided about which shipping option is right for your order, please give us a call at 802-422-8600. Please note: We may contact you after your order has been placed to collect additional shipping costs if a major discrepancy is detected. 

Sales Tax: 

Sales tax is determined on a state by state basis. Most items are subject to sales tax. All in-store pick up orders are subject to Vermont Sales Tax.


INTERNATIONAL SHIPPING:

Darkside carries goods from a variety of snowboard companies. We may not be able to ship a brand's products to addresses outside the US due to the terms of our dealer agreements. While you may be able to place the order, we reserve the right to cancel any order featuring products that are excluded from international shipping. This includes all VANS products. We primarily offer USPS to international orders. To find the shipping options and cost, place the items you would like to order in your shopping cart. We don't guarantee delivery times. Delays can occur if we need to verify your order or in the event of adverse weather conditions or other carrier or custom delays. 

*All international orders must be paid through Paypal. We do not accept credit cards for international orders. Any international order with payment submitted via credit card will be voided. 

**We do not ship through forwarding services at any time. No exceptions. 

Import Duties and Taxes:

Please note that your international order may be subject to certain import customs, duties and taxes imposed by your country upon delivery. These charges are NOT included in the prices and shipping costs listed on darksidesnowboards.com. As the importer of record, you must comply with your local laws and regulations and pay all applicable duties, taxes and fees. Accordingly, we recommend that you contact your local customs office for an estimate of any applicable taxes and duties you may be charged upon delivery and for further information.

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Returns and Exchanges

     

    We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

    We reserve the right to refuse a return request, or charge a restocking fee if all conditions are not met. 

    ALL ITEMS SOLD AT A 20% or MORE DISCOUNT ARE CONSIDERED FINAL SALE.

    To start a return, you can contact us at darksidesnowboards@gmail.com. Please note that returns will need to be sent to the following address:

    1842 Killington Road

    PO BOX 773

    Killington VT 05751

    Please use UPS, FedEx or USPS (Must include PO BOX in address). 

    Buyer is responsible for return shipping, and once the return is processed, it is for the price of the item, not including the original shipping charge.  

    You can always contact us with questions by phone at (802) 422-8600 or by email at darksidesnowboards@gmail.com. 

    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

    Exceptions / Non-returnable items
    Certain types of items cannot be returned: Any Facemasks, Goggles, Helmets, Gloves/Mittens, or Clothing items that have been worn. Snowboard boots, bindings and boards that have been used on snow are not eligible for return. If your item is defective and qualifies for a warranty, we can help facilitate that process.  

    Unfortunately, we cannot accept returns on sale items above or gift cards.

    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at darksidesnowboards@gmail.com.